Frequently Asked Questions

Yes — every single one. Each rug is made on a traditional vertical loom by a single weaver, using techniques passed down through generations. No machines involved at any stage.

We use a combination of traditional plant-based dyes (saffron, pomegranate, indigo, henna) and mineral pigments. We never use synthetic dyes or chemical treatments.

Because each one is made by hand. Slight variations in pile height, fringe length, and colour saturation are intentional hallmarks of authentic handmade craft — not defects.

Yes. All of our designs are available in custom sizes. Use our Design Your Own page to start, or contact us directly and we'll guide you through the process.

Most rugs ship within 2–4 business days and arrive in 7–14 days worldwide. All shipments are tracked door-to-door and insured.

Yes — we ship to over 40 countries. See our Shipping Policy for full details and free shipping thresholds.

We offer 30-day free returns. If your rug doesn't work in your space, contact us and we'll arrange a free collection. Custom orders are non-refundable.

Spot clean with cold water and mild soap. Avoid direct sunlight for extended periods. Rotate annually for even wear.

Start by filling out our custom rug enquiry form. We'll connect you with our design team to discuss dimensions, style, and materials. Lead time is 8–14 weeks depending on complexity.

We accept custom orders from 100x150cm upward. There's no minimum spend — we work with all budgets.